Taking The Shock Out Of Cell Phone "Bill Shock" - WCIV-TV | ABC News 4 - Charleston News, Sports, Weather

Taking The Shock Out Of Cell Phone "Bill Shock"

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Cell phone bill shock could get a little less shocking after today.  The Federal Communications Commission has proposed new regulations to help consumers cope with those unexpectedly high monthly statements smart phone users get from time to time. This new rule will help take the zap out of cell phone bill shock.

Cell phones are a way of life.  So are the bills.  But we're often surprised by those extra fees that come with talking too long or texting too much, or doing either one from the wrong place.

The FCC's new rule would require cell phone providers to notify customers by voice or text alert when they're in danger of being slap with overage or roaming charges.

A recent FCC survey found that 30 million Americans have experienced bill shock. More than half of them saw an increase of $50 or more, but few were alerted by their provider either before or after the bill arrived.

The minutes, messages, and megabytes... They can quickly add up.  This new law would help all of us avoid "bill shock" when that next statement arrives.

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