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SOURCE ClickSoftware Technologies Ltd
Mobile workers worldwide to leverage optimized scheduling and real-time mobility to boost customer satisfaction and streamline operations
BURLINGTON, Massachusetts, February 12, 2014 /PRNewswire/ --
ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry, today announced a Fortune 100 organization has selected ClickSoftware's cloud-based solution for mobile workforce management and service optimization.
As part of a global organization's mobile workforce transformation project, ClickSoftware's cloud solution will integrate with their CRM system to provide greater visibility into every aspect of the customer process for an improved customer experience and greater operational efficiency. The project includes thousands of mobile field resources across the globe, encompassing more than a dozen countries and languages.
The deployed solutions will optimize scheduling, prioritizing jobs in real-time to efficiently handle a dynamic day, including scheduled and emergency tasks. All field workers will be using mobile devices for instant access to back office systems, and have the ability to receive new jobs and communicate job status in real-time to all parties, including customers, schedulers and mangers. The solution will also enable a better parts management process through mobile connectivity.
"More large enterprises are moving to the cloud, and when it comes to workforce management and mobility, they are overwhelmingly choosing ClickSoftware's cloud solutions," said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. "ClickSoftware's proven track record of helping companies achieve complex operational goals in a wide variety of industries is due to our capacity to handle both optimized planning and scheduling connected to a device-agnostic mobile solution. This provides organizations of all sizes with the tools required to run a real-time service enterprise."
ClickSoftware's products are offered in the cloud or on-premise, allowing the customer to choose the deployment model that best fits their needs.
Dr. BenBassat continued, "Deploying workforce management software in a large company is a mission critical, long term commitment of millions of dollars beyond the software cost. The selection process in this case involved months of a rigorous, in-depth, and comprehensive evaluation process of several vendors. This latest customer win is further evidence of ClickSoftware's leadership in cloud-based solutions for mobile workforce management, providing customers the richest and most robust technology available today. Revenues from this contract will grow moderately as deployment and roll-out progress until they reach their peak over a period of 12 to 24 months."
ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the "Service chain optimization" concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.
This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits from using ClickSoftware's solutions. Such "forward-looking statements" involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.
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