Service Management Provider Wendia Premiers Wendia 311 and Citizen Service Request Solution at CS Week Event - WCIV-TV | ABC News 4 - Charleston News, Sports, Weather

Service Management Provider Wendia Premiers Wendia 311 and Citizen Service Request Solution at CS Week Event

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SOURCE Wendia

-Wendia is Expanding Rapidly as the Provider of Choice for 311 and CSR Solutions for Municipalities-

SAN ANTONIO, May 6, 2014 /PRNewswire/ -- SPECIAL TO CS WEEK -- In a move that is increasing the ability of local governments to serve their constituents, global software provider Wendia is emerging as the new provider of choice for 311 and Citizen Service Request (CSR) solutions for municipalities in the U.S. and Canada. The solution is making its formal debut at the national CS Week Conference this week with Wendia exhibiting in Booth 130.

Based on the same technology as Wendia's flexible and robust POB (Point Of Business) solutions for the IT industry, Wendia's ability to offer on-premise, cloud-based or hybrid-platform alternatives extends to its 311 and CSR solutions as well.

The ownership costs for Wendia 311 and CSR (available for purchase or via subscription) are substantially lower than other competitive options, the company noted, leading to a fast return on investment, the company's executives said.

Wendia prices the new software by population as opposed to pricing per seat, which is one of the factors that makes the software especially attractive to municipalities of every size, according to Hal Tueller, CEO of Wendia North America.

"Every local government wants to be more efficient, reduce costs, and improve their services to the public.  Some cities and counties love the concept of a 311 service; others have an 800 number that leads to a centralized and consolidated government customer service center," Tueller noted. "We are finding that city managers and local government leaders are very excited about the flexibility of our solution to fit their individual circumstances and needs," he said.

The new software appeals to organization's business sense as much as it appeals to their technology people, Tueller notes.

For example, Provo, Utah's Customer Service Director, Karen Larsen, notes the motivation of "how can I take better care of my citizens?" as a major motivation for the city's implementation of Wendia 311. "When people have a question or a problem we don't want their calls to have to be passed around. We've had a vision for a very long time of bringing all of our systems-Parks and Recreation, Licensing, etc., together-and now, the technology from Wendia makes it possible to bring that vision to life."

Notable features of Wendia 311 and CSR include the following:

  • Customer service ability to answer questions or assist with citizen requests from a single system
  • Provide answers to frequent questions and solve over 90% of all concerns up front, escalating only the requests that require a work order.
  • Automate common processes, provide universal insight into government services and resources, and increase citizen satisfaction.
  • Improve transparency and efficiency of operations with an open 311 solution.
  • Enable world-class customer service at a highly affordable cost.

About Wendia

Wendia is a global software company that specializes in robust, customer-centric and ITIL-compatible on-premise, cloud-based or hybrid-platform service management solutions. For more information, visit www.wendia.com or www.wendia.com/311-csr .

PR Contact:
Kenny Caldwell??
Snapp Conner PR??
801 994-9625
Kenny@snappconner.com

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